I had two nights booked here a few weeks back. One was booked by UTSA (the nearby university). The second night I paid for. Upon check-in, I was told that there were some renovations underway, so the restaurant was closed, but breakfast would be in the lobby the next day. Well, OK. At 7:30 AM the next morning I awoke to sounds of drilling on the floor and room above mine. My interview started at 1, so much for resting that morning in my room. Breakfast was cellphone wrapped muffins and burned coffee. When I returned at 5 pm, I could not gain access to my room. Even though I my card had been swiped and I had paid, the key had only been coded for one night. I had to go back to the desk and wait in line for a replacement. The replacement did not work either. Finally, the desk manager had to bring multiple keys upstairs to the room with me in tow to open the door. The result--I was late for another standing appointment. Other than this, the bed was comfy and the bathroom roomy. But really, why would you place guests in rooms that directly under renovation areas?
