Location: in the heart of the magnificent mile, overlooking the water tower.

Lobby: spacious and clean lobby with sitting area.

Club Lounge: Platinum Elite has access to the club lounge on the 14th floor, breakfast, snacks and non-alcoholic drinks are free. Breakfast is a cold setup includes cold cuts and hard boiled eggs.

Service: Manager Kristin emailed me prior to our arrival. It was our wedding anniversary and we arrived to an upgrade to a spacious studio suite and a bottle of wine with a welcome note. We very much appreciated the gestures.

Room: a spacious studio suite with a marble entry area, a large sofa and king size bed. The room has lots of space even with all the furniture. Heavenly bed and simple cozy decor.

Bathroom: average size with tub, sink and spacious counter space.

We enjoyed our stay and will be back next time I’m in Chicago.

We enjoyed our 5 night stay at this prop and the accommodations made by the excellent staff when we arrived at 9:30am. We expected to drop off luggage and grab breakfast after an early flight in. The front desk promptly put us in a comfortable room. Although we usually prefer a view or to be on the club floor we were so impressed we didn’t say a word. This property was on point with service and housekeeping.

The club was a bit crowded in the mornings but the staff was extremely efficient.

It’s a prime example of why Westin continues to be a favorite brand.