A month after my two night stay, this hotel somehow accidentally charged my card the full price, again, and not a single person, manager or accountant, called me back when I left messages and was specifically directed to them. The only reason I was able to get this huge mistake fixed, and the money rightfully refunded back into my account, was because I know someone who had a connection to someone who works there. Huge disappointment. I have no idea how I would have gotten this fixed without that connection. No one ever called me back. Would not trust this hotel with your card on file.

We recently used the Book Cadillac as the locale for out of town guests attending our son's wedding. Having last stayed at the Book Cadillac in the 70's, it was nice to see this iconic hotel restored to its former glory. While the view from our window wasn't great (as it looked out into a parking structure), the location was great and the common areas have been restored, while the furnishings in some of the rooms could use some updating.