Stayed one night with my wife as part of a tour of Bali. Hotel described by all its advertising as the place for peace, quiet and tranquility. Upon arrival we were being told about dinner when the staff member mentioned that there was a large party expected and they hoped it wouldn't bother us. We thought she meant a large party for dinner.
We got a couple of peaceful hours by the pool, however at 6PM it became apparent that it was actually a large party for external guests not staying at the hotel with a loudspeaker and very loud singing. Had we known about this in advance we would not have stayed here as the noise was so bad. It was vibrating the glass in our window! This went on until 10PM
The manager did offer to drive us to another hotel which was at least an offer to get us away from the noise but we had been in the car already 7 hours by this point and just wanted to sleep. He did offer a free bottle of wine with dinner.
The breakfast was very poor and the villas could use a bit of updating.
Overall we were very disappointed by our stay due to the party and just feel that if a hotels main advertising campaign is that it is the place for peace and relaxation they should not book noisy functions and if they want to book noisy functions then give guests advance warning so they can make alternative arrangements. Trying to have their cake and eat it.
