From the moment we arrived until the day of departure we couldn’t have been more pleased! Wonderful service, magnificent room, a talented chef, and lovely views everywhere. Even the air was fragrant with the scent of boxwood from the boxwood gardens (that are magnificent)! Everyone was warm and MADE us feel appreciated, and always with warmth and professionalism. Andre, who serviced our room, went out of his way to make sure we had everything we needed (and more) to be comfortable and to enjoy Sintra fully. The chef creatively addressed my husband’s food restrictions and prepared him wonderful alternatives to what was on the menu; the massages we had couldn’t have been better (my husband likes deep tissue while I wanted a more relaxing and therapeutic massage) and we both commented on how good our massages were! In our opinion, the management is doing something VERY right at this amazing place, to see all the staff smiling and clearly happy to be there, all part of the same team. I must also add that I overheard a comment that it was “a little rough around the edges,” and was taken back by it. After all, the property dates from the 18th century so why would anyone NOT expect to see a little wear? But I didn’t even notice it at all; what I noticed was the charm, overall beauty, elegance, fine dining, delightful “tea service” ... and exceptional people who made our stay memorable. And one more thing: I learned that “tea” was introduced by INTO ENGLAND BY THE PORTUGUESE WIFE OF Charles II (Lady Braganza) Abe wonderful varieties of tea are still part of Portuguese life!
