My husband and I went to Montauk every other weekend and did a share house with some friends. We have not been in about 4 years because we moved to the west coast and wanted to go back. We decided to stay at the surf lodge.

Issues:
-we were told we would have a water front room. When we arrived our room was blocked 100% by trees and bushes. We asked to switch and were moved to another room with trees and bushes blocking the view. When we went to ask what was going on we were told word for word "it is a water front view-it's just behind the bushes." We were told they actually don't have water front rooms unless you book the suites- however their website advertises the room we booked as water front. We put a premium on having water front-- their website blatantly lied.The rooms are not worth the price to stare at a bunch of dirty bushes.

-It smelled like sewer for the first day because they had a party the day we arrived. It was clear that this party was their main priority.

-Our room had so many bugs in it. We had to kill about 10-15 every night.

-People yelling outside our room

-Trash, cigarette buds, old broken chairs, old broken umbrellas stacked in the beach area to the point it was gross to sit at.

-We went for complimentary breakfast and waited forever to be served. When we were it was yogurt and berries. Pretty lame breakfast.

-Blinds in the bedroom are completely translucent- you get woken up when the sun comes up. This is absurd to me. They could not provide me with an eye mask or tell me where to get one in town.

-I was excited because on the website it lists products and amenities in the room. We did not book for the products and amenities, but it gives off the impression that the hotel is nice. They claim they have dyson hairdryers (they do not). They claim that you get goop products etc... and some things to take home. When I asked they said that is only on Saturday nights. Again nothing on the website indicates this. False advertising.

-None of the bikes worked

Literally nothing about this hotel was good. I have stayed at b&b's, hostels, and bungalows without power that were nicer than this and I have been happier with. Save your money and stay someplace else.

They did give us 50% off one of three nights after we complained. It was still not worth it to us.

If you are coming to attend their parties and get a wristband then it is probably worth it for you.

I didn't know I could hate myself for booking a hotel, but with this one I did. We stayed for two days after labor day and it seemed the hotel had nearly shut down for the season already when we stayed. Neither the restaurant or bar were open midweek. So essentially we paid almost $700 to stay in a three star hotel for two nights with no place to eat or have a drink.. eyeroll. I considered giving an average review but there were too many maintenance issues to warrant a positive experience even with just the room. For a "lake view" room there was a large bush blocking the entire terrace, the screened door was broken and there are no chairs to sit out on the terrace either. Room felt dirty. The hanging chair barely fit in the room and felt forced. No toiletries available other than cheap-feeling shampoo, no hairdryer or iron in the room. There was an events guide from 2018 in the drawer, but covered in stale beer...still wet even. The only positive thing was the free bikes to ride around town. I'm embarrassed we stayed here.