Let’s start out with the obvious, this location is poorly managed and I PROMISE YOU I WILL BOT RETURN!! At one of the hardest time a family can go through, this hotel found it okay to over charge and add additional charges to my bill without my authorization. I am a Platinum status
rewards member and stay at every SPG or Marriott properties I can during my travels.
I arrived early on Oct 4th (Friday), approximately around 7am. I did however call and direct messages the hotel about my early check in. The night auditor/front desk person at time confirmed I could check in early;
1) considering the circumstances
2) my status
3) she already turned over the night audit to the next day
Mind you, I have this in writing and also backed it up verbally. This is just the check in.
On the morning of Saturday October 5th, I checked out of the hotel around 11:30am, I went downstairs and checked out with another young lady at the front desk.
My original booking I booked for two nights. I asked her, “I will not be charged for the other night correct?” She stated no.
After all this, not only was I charged for the additional night I was there but there was also a $52.00 charge and no one knows why.
I called and spoke to the GM, he stated give him two weeks to review the video footage. First, I let it go this guy just called me a liar. Second, it doesn’t take two weeks to review footage to check out what I said was true. I just provided you with all the info to go back and check it.
Let me remind you still to this day, 2-3 weeks later, I still haven’t heard from the idiot. Fire this GM please and if he’s the franchisee to this location, I advise Marriott to NOT Co to use his flag franchise. I’ll buy out his property if I have to!!!
So after losing a dear family MEMEBER the morning of Saturday the 5th of Oct. this is what we have to deal with. Trust and believe, I’ll fight this in court and already have things in processes. Absolutely the worst!!! Don’t stay here and do your family and yourself a favor, go next door to the Embassy Suites!! I’ll pay for your first night NOT to stay at this property!!!
