This was my third visit and second review While my previous review was good this one was a disaster due to change of management and service was close to none,issues occur but to properly solve needs a good management which now at this Bluserena is not working properly!
Our party of 5 did a good job by cleaning our own table while employees were joking with cellular and D.room mgr was standing on the kitchen door all week,Babies allowed at pool while kids pool was only used rarely, I spoke with the person in charge of entertainment and he told me i was wrong that he has alots of experience and also said prezzo/prodotto which means what we pay thats what we get ,I went to office ask to meet the director at his/her convenience was granted the day after when i went at 5pm i was told the director wasnt available so i spoke with her assistant which told me that the chief of
entertainment was wrong and he wasnt aware about many babies in the pool which i dont believe they were to many to miss but he NEVER said he was sorry,tha day after he sent a server with a bottle of wine Mr. assistant dr. an apology from you or dining mgr or the famous chief of entertainment was better appreciated but i guess was to much of an effort I called corporate office in Pescara 4 times and no one could tell me who to talk to at the end a woman said talk to me and i will report great i just waisted more time my solution We never go back !!!!!
Good luck new management

This is the 2nd Blu Serena holiday and we are already planning our next. We spent the week of Ferragosto at the splendid Sibari Green Village where together with my husband and 2 daughters we had a fantastic time. The food was exceptional; the best of Calabrian delicacies and the village was beautifully set in forest woodland with a a walk to the beach or free use of the bus. However what made the holiday exceptional was the absolutely marvellous animation staff who were tremendous and always smiling and polite. They provided children's clubs throughout the day and dancing and entertainment into the night. The 48 strong team of animators should be applauded for their stamina, constant attention and happy demeanour. They made the holiday fantastic. My girls can't wait to go back. It will be a Blu Serena holiday for us well into the future
Thanks to Michelino and Italo you were fantastic!