Dear Management,
You have to put high attention for this topic. Before someone die in the elevator in your hotel. I, my self, my friend and one boy 5 years old had a very shock incident in your elevator NOT 1 BUT 2 times. Based in your receptionist said that it always happend and only me who complaint about this. It was so weird and make a conclusion that GM and all staff already knew about this matter and keep hide without fix it. You have to figure out and fix it as soon as possible before someone dead inside due to heart attack. That is my main comment to you, and also here an additional things i found :
+ Warm Welcome, Location, Very nice staff especially Mr. Yohanes ( IT Spv ). Thank you very much for your patient and professionalism.
- Reception staff afternoon shift only busy with his phone like in his own bedroom. He always defence and give a nonsense answer.
- Room are very narrow, unsteady hot water, you have to ask hotel staff if you you need a roomboy to do their task, water in the shower feel slippery on the skin.
- Breakfast staff unhelpful, they only chit chat without welcoming and pleased the guest. Menu ? Better you find out around the hotel...many choice outside.
Overall, you have got what you paid. Nevertheless, do not put your standard service low as your cheap rate.
I may not going back to stay again and perhaps you could fix everything for a better service.
