The first thing that impressed me about this place was the the friendliness of the staff at the front desk. They were fantastic! Later, I called about a room issue.. again.. front desk person was amazing.. finally.. when the maintenance person showed up and I explained what I was seeing.. he was receptive, and he’s working the issue.

My room is dry spacious! Huge room! No dresser, though. I’m only here for one night, so it’s not a problem.

Location is great! I’m downtown! Walking distance from everything!

I’ll definitely stay here again!

We just returned from here for a 2 night stay and we had a great trip. I requested a room in the duck watch building and was thrilled we got a room there, the room and balcony was huge and the balcony view was beautiful right over the river stream room # 2220 on the 2nd floor. Listening to the water and watching the ducks swim around was so nice.

Now the room could use some updates like new carpet and the bathroom needs a makeover all together. Some new updates and this place would be a gem. The beds look and felt newer they was actually pretty comfortable and I liked the white comforters.

We used our $3 off coupon for the breakfast buffet at drafts onsite and the food was delicious we also had dinner there one night and again it was really good highly recommend eating there. If you don’t want the buffet for breakfast you can get free unlimited pancakes.

Customer service here was top notch all employees in the office was so nice and friendly. I’ve never stayed at a hotel and they text you periodically on your phone and ask you if you need anything and is everything ok ? etc. that was nice.

Now the maid service I don’t know about them we was in the room one morning so I put the do not disturb sign on the door while we was getting ready before we went out for the day and we left around 11 am I took the sign off the door and we never got any service for the time we was there no clean towels or garbage emptied. Idk if they think cause you put sign on door if you don’t want service at all for the day or what I just didn’t want them coming in while I was getting ready I do that at all hotels I stay in. So that needs to be addressed. The maids should have to check with everyone room too see if you need service. They wasn’t very friendly either.

We had a great trip. Hotel is located downtown Gatlinburg walking distance to anything. Loved that I didn’t have to move the car unless I wanted too. Could avoid the traffic and didn’t have to find a lot to pay for parking (they was all full anyways).

Duck watch building was very quiet didn’t hear hardly nothing. I plan on staying again in the future. Thanks