My family came to visit me in Kalamazoo for a long weekend, and I am so embarrassed that I let them stay at this hotel. Housekeeping never came into the room to clean or replace essentials such as soap/toilet paper/tissues. The shower had awful water pressure and I offered for them to shower in my apartment instead so that they could actually feel clean. The room was dirty when they checked in, with dusty floors and dog hair on the furniture, as though it hadn't been cleaned even before check in. People were outside at all hours of the night, drinking on car hoods and smoking, although this may not be the norm on weekdays. I happily stay at budget hotels all the time, but this was unacceptable. The location was fine, besides the proximity to the highway (which gets loud during rush hour), but I wish this were a higher quality option.

I really enjoyed my stay the lady working that night was always happy to help when I needed it and she made sure I felt important. Her name was Cathy Waldschmidt. She really made my stay what it was .