Upon arriving at this hotel to check in we were ignored for 6 to 7 minutes while the lady working the desk finished what sounded like a personal phone call, We were never acknowledged during the wait to check in until she finished her call. Was given an outside exterior room in the back of the hotel but would have preferred one of the interior rooms because I didn't feel safe in that area of the hotel, the clerk was unwilling to move us to one because we had already been assigned the exterior room even though interior rooms were available. The room was somewhat clean & the door had gaps around the door frame that allowed bugs to get in - the hotel appeared to be in some sort of renovation phrase, could not tell from the condition of our room.and the rooms that had mattresses stacked inside of them that we could visibly see through the windows of vacant rooms on the back side of the hotel. Didn't get much sleep that night due to a lady that yelled and screamed walking around the parking lot and corridor for a couple of hours because she lost her dog and other loud guest on the back side of the hotel - Horrible
The next morning, checking out by another front desk clerk; had to wait yet again because this clerk was having a personal conversation with someone and didn't acknowledge us until she finished her conversation so overall, this hotel was lacking in good & friendly customer service and the room we were assigned was in a terrible location on the hotel grounds so would not stay here again or recommend based on our experience.
