We stayed for 4 nights. After first night, room was cleaned but no towels, face cloths, etc. were put in the room. No big deal. Got replacements at the desk. Every day after that, housekeeping NEVER came to the room. I went to the desk every night to ask why, and they would write it in a book for housekeeping to see the next day. On our last day there, I told the manager that our room had not been touched and we had to come to the desk every night, and he apologized and said they were short of help. I kind of laughed and told him I supervised people for years, and if the job wasn't getting done, I pitched in. And them I said, but you didn't! He denied being the General Manager, even though he sat in that office. He told me the GM would call me after we left, and nobody ever called. Attached are photos of the pile of towels, trash and all the mold growing on the bathroom ceiling.
I only think it is fair, though, to give credit to some employees. They have a 71 year old young lady that takes care of breakfast that is an absolute joy to talk to! Outstanding woman! Also, the evening desk clerk on 2 of the nights that showed us she was leaving the notes, and truly trying to help us. She was great also.
I almost forgot another reason I won't be back... the manager parks under the canopy when he is there, which is most of the time. Well, when we were leaving, it was raining pretty hard, and guess what! His car was in the only dry spot, so we had to load our car in the rain! Glad to know customers matter!
