Stayed there based on positive reviews here and as a slightly cheaper and new alternative to Carmel Valley Ranch where I’ve stayed before.
We paid $550/night for a Deluxe King room at Quail with no fireplace. The room was very dated with functional albeit old furniture. Other than the dark furniture the room was all yellow with yellow carpet. There was a patio with no view and filthy chairs coated in dust, leaves and pine needles. The room had a Keurig machine, TV and two bottles of water for $6 each. It was very clean other than the nightstands which hadn’t been wiped down and one had sticky gunk on it.
We were on our honeymoon connecting from Santa Barbara up to the Bay Area and thought this would make a nice two night stop. Carmel was beautiful but the hotel was a big disappointment at that price. We arrived with a lot of luggage, but found out there’s no valet or bellhop.
It’s just very odd for them to charge $550 for a very plain and basic room with no view or fireplace etc. They even charge for coffee in the lobby.
We also didn’t have any hot water in both the morning and evening on one of our two days there. We did have luke warm water which was fine if we were camping. It kind of felt like we were.
I corresponded by phone and text with the manager who had solicited my comment (they send a text to all guests) and she was very kind and responsive, however, she didn’t actually do anything or offer us anything other than that she was sorry to hear of our disappointment.
Agree with the earlier reviewer that this is a good or at least acceptable hotel at less than $250 and for maybe for a golf getaway. They should be ashamed they’d charge a $550 rate as they did for what they offered. I believe in free markets, supply/demand, etc, but this is bad business as it creates a totally different expectation (eg a high end hotel or resort experience) and all but ensures they’ll have disappointed guests. I should add that they weren’t even at full capacity. I checked online and they had plenty of rooms and suites still available in most categories while we were there. Carmel Valley Ranch showed King studios with fireplaces for $590 (with resort fee) and I’m just kicking myself we didn’t stay there again. It’s a night and day difference.
Why did they charge over double what they should have for this room? Why didn’t they upgrade us when they had empty rooms in most categories available and knew we were on our honeymoon?
I rarely ever write reviews, but I’m just so baffled and offended by the price scam this place is running I thought I should let people know. It was the only blight on our honeymoon.
