We were in Tulum for one night and we were so happy to find this place. We were traveling on what I consider to be a "normal" budget (i.e. We didn't want expensive and fancy resorts, but we didn't want cheap hostels either). Our choices seemed to be beachfront hotels that were at least $300 or more (mostly more), or hotels in town that were much, much cheaper but had a lot of concerning reviews. We stumbled onto Posada Luna del Sur and after reading so many good reviews, we decided to make a reservation to stay here. We paid just over $100USD for the night, which seemed like a perfectly reasonable price for a hotel to us.
I will admit that I am horrible about checking my email in a timely manner, so I managed to miss the email that was sent to me asking for pre-payment via PayPal. I just assumed that I could pay when we got to the hotel. I had never booked a hotel on Hotels.com that sent a request for money via Paypal so that was new to me. Once at the hotel, they didn't take credit cards and we didn't have enough cash on us to pay. However, the guy at the front desk was very nice and patient and he still got us checked in, even without our payment. He took my passport to hold onto until we came back with the money (this is very standard procedure in Mexico and Central America). We got settled in our room, then went and found an ATM in town to get cash. As soon as we paid, I got my passport back with absolutely no issues.
The staff didn't speak English, which made it a bit difficult to communicate. But honestly, we don't have expectations of people speaking English in a country that isn't an English speaking country. I'm just mentioning it because it seems like some reviewers had a problem with this fact, so it seems like something that should be pointed out in case an English speaking staff is a "must have" for someone. Communication wasn't easy, but we managed and we were ok with that!
We were in room 12 which had a balcony that overlooked the side street that the hotel is located on. The room was clean and comfortable. There was a small mini-fridge and a partial kitchen, which was nice, and a large water cooler type jug of water at the kitchen sink. We actually really liked that the water was set up at the sink. It made it easy and convenient to remember to use the bottled water instead of the tap water. There was also a coffee maker which made my coffee-addicted husband happy. He likes being able to wake up and immediately have coffee running. If you can't find the coffee for the machine, we found ours in the refrigerator.
The owner has a booklet of information in the rooms, which includes a map and a list of his favorite restaurants. We chose one of his recommended restaurants for dinner and we weren't disappointed. We highly recommend Charlie's and their scorpion infused tequila! (I'm not usually a fan of tequila, so that says a lot!)
I'm not a morning person so I rarely eat breakfast, especially at hotels. I'm often moving too slow in the morning to make it to breakfast on time. So in the morning, my husband went to breakfast and asked if he could take something back to the room for me. He expected to get a plate or a box that he could carry back. But instead, they actually put together a plate of food for both of us, two glasses of orange juice, and put it all on a tray and carried it up to our room for us. We were a little surprised by the great service there and it made us happy. The food was also delicious.
The location of this hotel is great if you want to be in town, but don't want to be bothered by the noise. It's on a side street, just off the main road in town. Anywhere in the main section of town is easily walkable. (You will have to drive to the beach or the Tulum Ruins). We weren't bothered by any street noise which is a huge plus for me. The property itself is beautiful. From the street, the place doesn't look like anything spectacular. It just looks like a normal building. But the inside courtyard is beautiful and full of lush green vegetation and flowers, and the breakfast area on the roof is really nice.
All in all, the price was right, the location was great, the room was clean and comfortable, and the service was excellent. If we are ever back in Tulum, we would stay here again in a heartbeat.
