I and my other half were in town for three nights to see some shows. We were attracted to Polo Towers by the good ratings, decent value, and proximity to The Strip.
The property is behind a small run down shopping center across from the City Center complex mid-Strip.
Our initial impression upon arriving was relatively positive. The outside of the building appears dated, but well maintained. The interior was updated and also well maintained.
Our room was a small efficiency with a tiny kitchenette and typical hotel decor.
Wifi worked well throughout the stay.
We were disappointed with three things:
1. Despite an almost $35 daily Resort Fee, no housekeeper visited our room during the three night stay. We were told to ask housekeeping if we need new towels or such. The lack of daily housekeeping is contrary to the email we received from the property at the beginning of the stay.
2. More troublesome was the ongoing smell of smoke. Although the smell was there during the whole stay, it got intense during our last day. Hotel staff told us that the neighboring room had the same complaint and the only thing they could do was to treat our room with with scented spray. They would not allow us to switch rooms. The spray didn't help much and we ended up going to bed with our balcony door open (until it got too cold). Bottom line is that we had a poor night of sleep and our clothes and luggage now stink.
3. During checkout, I mentioned the smoke issue to the front desk and was told to detail our issue on the survey that we would receive. There was no sympathy or interest in doing anything.
Bottom line is that I would not recommend this property to anyone sensitive to smoke or needing regular housekeeping.
