On the positive side, my room was well appointed with a very comfortable bed, nice furniture, and classy windows to look out over the parking lot! Really, quality stuff.
But,...
First check-in was unpleasant. I arrived at 3:47 and was told that check-in was 4 pm. No room was ready. They would call me when I could check in.... well, okay. I think 4 pm is kind of late, but, well, okay.
So, I went and picked up my OSF will call tickets and came back at 4:15. They front-desk simply checked me in then... they never called and told me a room was ready, but at least they gave me a room key.
The other service problem I had was with the cleaning of the room. By 3 pm my room hadn't been made up. The front desk cheerfully offered to have someone come by my room, but she noted that sometimes the rooms don't get serviced until after 5.
Seriously. Get more room cleaners. 5 pm??
And, then there is the issue of parking. Their underground garage says compacts only, although the spaces are plenty big. But, keep your non-compact on the main level! The problem is that the ramps were constructed so that average size cars have a very hard time exiting. (See the photograph of the ramp with many, many scrape marks from unsuccessful guest attempts!)
Of course, there are not enough parking spaces on the main level to accommodate the guests. So, ] had to park on the nearby city streets overnight a couple nights.
Finally, the pace is God-awful expensive. It's a motel room, not a resort. Apparently they do yield pricing and jack up the price to $250+/night for weekend nights.
Hey, the bed was comfortable. But after begging for a room key, fighting for parking, and paying a ransom, I decided to pass on this place for future trips.
