BEWARE, they might keep your money even if you cancel within the free cancellation on hotels.com
We made a reservation through hotels.com. We cancelled the reservation on 1/11/17 (the guest house charged our card on 1/1/17 even though that was not the terms of the reservation.) The hotels.com cancellation confirmation clearly states: free cancellation until 2/11/17 (this is in writing, confirmed in the cancellation email). When I contacted the manager to try to amenable fix the situation and to refund our almost $800, I was treated very rudely. She refused to fix the situation. Hotels.com is going to take care of the situation but I had to spend the time to talk with them extensively on the phone and to scan and send them the paperwork . I will also be disputing the charge with my credit card company. Beware, they might try to keep your money. And, the manager said she hated hotels.com and wished she didn't have to deal with them. When hotels.com called the manager, there was no answer and she did not call them back. I would caution everyone not to trust them.
