It was a total mess since our arrival, we had to change rooms three times, the first room smelled like hell, the second one was at the end of the hotel too far from everything and the tird one was dirty the sink wont flush the water we had no towels until 11 pm when they finnally arrived because i called 4 times to get them. The A/C didnt worked as espected and all the noise from the outside of the room we can hear it inside, so there was no rest at all. I dont recommend this hotel.

I first traveled to this resort a few years ago when it was called Barcelo. Everything about the hotel was amazing which is why my family traveled again. I loved it so much that I came back when the name changed now to Occidental Caribe.

As a Dominican-American, I expect the staff to treat EVERYONE who is paying money to be here with respect. I felt that because I appear like a local (brown skin, curly hair), they treated me terrible. Some of the staff members were not willing to help or would attend customers of light skin color before me. I felt discriminated against many times. I would love to go back because the hotel on its own is beautiful but it is unfortunate when your own people treat you like that because you are not light skinned.

Also, the room we stayed at had a shower with a leak. Whenever we would shower, the water would leak. This happened every day for the rest of our stay. The staff NEVER offered us a room and NEVER apologized for the inconvenience.

I am taking another family trip and would have love to visit this hotel again, but unfortunately, I prefer to take the risk and take them to a new hotel then embarrass myself.