Last time ....disappointing. Noisy, clam rooms & clueless,inflexible unhelpful staff. You guys flunked the class !
Although being a Platinum Accor Member this Hotel didn’t live up to my expectations.
Asking for upgrades...not available. Executive room with toxic mold smell, noisy ac that sounded like a WW II airplane engine, small room, terrible mattress. Okay, we got it cheap but remember that saying, you pay what you get. Not much.
Dirty trays on the hallways, and the best : they had to sand and varnish the floors the moment we were moving in. The whole floor smelled of toxic wood varnish.
What a terrible place to bear the name of Novotel. Dark and uninviting grounds.
This was the very last time in this hotel for me. As all of the rest of this once beautiful city ...going to the dogs. The whole area was built for the Olympics in 2016 and after that nobody apparently cared anymore about anything.
Although I am writing this in a rather sarcastic tongue, this hotel is not apt to western standards.
Stay away.
Something positive was the fast wifi.
Regarding breakfast : tell your staff not staring permanently at foreign guests, makes a weird and uncomfortable impression of you,not that you would even care...I know
Once more, keep clear of this one, I changed immediately back to the Hilton just across the street, only 40 us more ...but worlds in between.
