Booked 5 months in advance, when we arrived at 4pm same as many other reviewers - note saying reception closed until the morning. Only there was no envelope with my name on it containing a room key so we were stuck. No other guests whatsoever, although many lights were on, a/c units, the pool was being heated etc. Called the number given on the note for the "manager" Richard Reed, it was a fake number. So I called hotels.com who couldn't get through either. After 2 hours waiting on the terrace we went and spent more money on alternative accommodation.

Now the really offensive bit. 6 weeks later hotels.com finally get hold of the hotel, who claim that they could not accommodate me because the hotel was overbooked! Utter lie, there was no one there at all. Makes you wonder why a hotel with no guests would light and cool rooms and keep a pool going, and claim that the hotel was fully booked. I wonder what revenue they declare to the tax authorities?

My cousin and I drove up from NY for a getaway. Hotel was very clean, on the main mountain road close to downtown ammenities. Continental breakfast was nice and beds were very comfy. We had nice chairs outside our room with a nice view of the grounds. Fall foliage was simply stunning from our window.