I’ve just read previous reviews and I’m very shocked. When we arrived the check in guy was very friendly. The room very clean and practical. (My partner has asthma and was overwhelmed by the smell of bleach. The receptionist Dillon offered us alternatives but with a bit of ventilation the room was fine). I honestly cannot fault the place. Parking is good. Pool seems fine and rooms are clean & comfortable. Opposite a large shopping mall and a short drive from the pretty town. I’d recommend this place and would stay again.

If I could give this place less than zero stars I would.

I booked two nights at this hotel, over Hotels.com, for $400 dollars. So off the bat, it’s very expensive. Before I booked the rooms, I read multiple reviews about single females being denied service, or being targeted with abusive and sexist language. However I took my chances and now have seen the truth.

When I arrived, the man at the desk was polite and asked to see my I.D and credit card. I obliged, he checked my name off of a list and he gave both back and had me sign a paper about finding damage and paying for them, etc etc.
Only after that point, after looking at my I.D. and giving it back.. did he mention that there was a “policy about renting rooms to people under 21”. The policy is that you have to have a parents permission. You cannot call them, you must have them send a picture of their I.D and credit card (Yeah right) over email to the hotel. This was not stated in any terms and conditions on the site of the hotel, Hotels.com and when I asked for a copy of the hotels policy, the man at the front desk could not even comprehend that basic English. I explained to him that I am stationed across the country from my parents and that they are asleep, 3 hours ahead. And even so, as I am a LEGAL ADULT IN THE US MILITARY, my parents do not need to be aware of my every move. He calls the manager, speaking his native language (of course) and then tells me that there is no exception. At which point, I accept that I will not be staying at the hotel and ask for a refund. Here is where this place goes from bait and switch tactics, to fraud.

I talk on the phone with the manager myself and he says that it is impossible for him to refund me since I booked through Hotels.com. Directly after that, I exit the building and call the customer service line of Hotels.com where they tell me in exact words that they cannot offer a refund, that the owner has to do so. Therefore, this business not only uses bait and switch tactics to lure people in, only to refuse service unless they abide by archaic policies that target single females... they also lie and steal.

If you’re thinking about staying here... don’t. I have filed a claim against this business through Hotels.com and am in the process of filing a complaint through the Better Business Bureau.