Lost it’s luster.....
The Mayo Hotel used to be the crown jewel of Tulsa. Historical, grand, impressive with a great location. I’ve stayed there several times in the previous years and have noticed a steady decline in service, cleanliness and the overall experience. Gone are the days of a professional staff trained to welcome their guests. You will now encounter a check-in process filled with the registration clerks managing the hotel phones, along with their personal cell phones.
While the room was well appointed, two things stuck out to us. One, the hotel is noisy, not from the internal combustion of weddings, parties etc, but from the street level. Our room was on the 9th floor and you could hear every siren, motorcycle and laugh from the street below. We were stunned that the laughing we were hearing was not from the hallway, but from a sidewalk down below. It’s an old hotel, and maybe out of their control, but one would think during the extensive renovations, this would have been addressed. The other is the cleanliness and overall state of repair of the property. There appears to be a lack of attention to detail in both maintenance and cleanliness. For example, I worked out in the gym both days of my visit and the gym is dirty, equipment is well past its’ prime and TV’s not functioning properly, lack of remotes for the TV’s and just grimy. The gym is definitely an afterthought. I realize it’s not revenue generating square footage, but I would expect more. The other is the onsite bar/restaurant, The Boiler Room. We went down for a cocktail around 5:00 and the place was absolutely filthy. Multiple tables un-bussed, food particles and discarded napkins etc. on the floor, again, just grimy, plus there was no one in the place. If it was at the end of the night or post happy hour, I could understand.
Hopefully they re-find their footing but in the meantime, we will give one of the newer properties popping up downtown a try.
