Mariners Club/Barefeet Rentals: No service, poor attitude, unresposive, and they just don't care
We arrive and we are notified the water will be shut off our first morning there. No one at Mariners Club or Barefeet Rentals bothered to tell us and said "we just found out about it" but they had time to write/print notices to hand us, but not call us. I asked the check-in person about a discount for the inconvenience and she said you will have to email us. I did that and after a week I didn't get a response and I had to call them. Also there was a cable outage. I called twice on the matter and never got a return call from their maintenance.
I sent an image of the cable outage and screen shots of my phone with calls to their office and this is the response I received:
"Also...regarding the livingroom tv, our rooms supervisor does not show any missed or unreturned calls for that day nor does the answering service or our maintenance file so that is a mystery. As to the major waterline repair...we have no idea why the water was temporarily shut down and cannot speak to why we received short notice."
They call it a "mystery". Its a not a mystery, you pay in advance and they have your money and don't really care because they include clauses saying it doesn't matter what maintenance issue you have we don't refund or discount, including if the AC doesn't work. Annie, Owner/Broker from Barefeet Rental sent me this:
"MAINTENANCE: It is possible that it might be necessary to temporarily close or provide maintenance to tennis courts, swimming pools, marinas, elevators, landscaping and/or other common elements in a community during your stay. Additionally, neither Barefeet Rentals or property owners guarantee against mechanical failure of heating, air-conditioners, televisions, VCR's, DVD's, plumbing, refrigeration or other appliances or utilities such as Internet/Cable/Phone service or construction work in the community. The undersigned agree to report any inoperative equipment, disruption in service or disturbances to Barefeet Rentals. No discounts or refunds will be given for equipment/appliance/utility/plumbing failure or maintenance noise or disruption that occurs during your stay."
I responded to Annie's email with:
You left out that at Barefeet Rentals,
1. We really don't care, we have your money in advance
2. Good chance we won't return your call
3. Unlikely we will return your email in a reasonable time
4. We don't empower our staff to make arrangements to ensure your stay is as advertised
5. We use clauses to ensure we keep your money regardless of the maintenance condition of the units we rent
