These are 3 names that were amongst many many excellent members of staff we came across
While staying here,yes I do agree with the previous writer regarding Luke warm food,the choice
in the buffets was mind blowing,but in our view of decent quality,the alacartes we ate in were absolutely
excellent apart from 1,the service amazing,we didn't quite get to all of them but next time maybe,we
tended to use the buffet by the infinity pool,where Alma amongst the many others in there were a
Credit to the hotel,this was an adults only area including the beach which contained masses of fish in the man made lagoon
perfect clear water but quite stoney as you get so far in so beware.buggies take you round the complex which includes another 4 hotels,Tulum beachfront,premier,coba,and Sian Khan which is adults only across the main road via a bridge,
It was noticeable in other hotels premium spirits were at cost,even in the Akumal certain bars charged as well which
I thought a bit odd,plenty of wildlife about agouti,raccoons,and masses of bird life the suite we were in was block 52 close but far enough away from reception the bathroom was in need of update sooner rather than later,but all in all an excellent
stay,I would slightly disagree with the previous writer regarding waiting staff we never really had long wait issues so
Perhaps we were luck Yes we will return here definitely just a quick word regarding the privilege club,you get invited to a tour round shown the extras you get then shall we say hard sell,not quite time share but near enough,it may suit people but don't waste 2 hours talking to an English woman in an office

Our family have been lucky enough to travel to many parts of the world including Mexico previously two years ago.

We stayed at Fantasia Bahia Principe in Dominican Republic last year which knocked the socks off this place in terms of service.

No waiting staff at pools most of the time. One person trying to keep 200 guests happy. Queuing at a Bar for my drinks on Holiday is not my idea of luxury or 5 stars! The beach was the same. We had service two out of our 14 days despite tipping to encourage a little but of pampering.

Main Buffet food was cold. Evening meals at the Buffet were disgusting. Tired cold food, masses of it but all cold. Hardly any vegetables served.

If You want to live on Burgers, Hot Dogs and cold pizza then happy days here.

Two of the four Restaurants suit for renovation during our entire stay. Kids club closed for renovation. Show Bar closed down half at through holiday. It was impossible to get served with a drink after dinner again unless you queue!

Everywhere closes at 11pm unless you go to the Club at the Hacienda!

Rooms very dated. Serviceable but dated. Cockroaches in Bathrooms. Over rum by mosquitos. Never saw any treatment for this problem our entire stay like at other Hotels.

Never saw a pool being cleaned once. Servers tip left ivercdrinks on floor around the Pool and on the sand. No wonder it is over run with ants every where!

The only lovely part of this Hotel is the wild life.

If you want pampering, good waiting staff for drinks and food- don't book here. In comparison to other Hotels we have stayed at in the same price range this was the worst.