The staff are friendly especially the older gentleman in the bar on a night. He was great, friendly and very helpful. The rooms were clean.

We stayed on 2 separate occasions within 9 days the first time we stayed the room was great and it was quite.

The second time it was very noisy, a dog barking in one of the rooms at 2am, people arguing and generally loud in the rooms near us with lots of door banging.

The air conditioning didn’t work. We changed rooms but the air conditions wasn’t great in that room either.

The breakfast on the first visit was better than the second visit. The food on the hot buffet was warm and ok to eat on the first visit. The second visit the hot buffet food was almost cold.

Huge change within 9 days on 2 different visits.

There is room service if wanted and a restaurant and bar on site.

The location is good and within a few minutes walk to Plaza de las Americas.

It’s a clean hotel and in a good location.

I must say the staff is extremely polite and always has a smile on their faces. I would like to recognized Fernanda for being so welcoming, nice, caring, and proving me awesome customer service. Also thank you Shirley but a special thanks to Fer! My only negative comment is housekeeping needs to do a better job cleaning because I checked in to a dirty room and I didn’t make a big deal but they never once clean my mirror. The location of hotel was good and the beds were super comfy.