We had pretty high expectations for such a well reviewed hotel of this class. First impressions of customer service, valet, and lobby were really great. Learned about an upgrade at check-in, which was very welcome, but the upper floor room seemed like it had barely survived a party and being my first Kimpton stay, was not a good representation of its advertised brand (see pics). It was a room with a great view, though!
Walls were scuffed, lamp shades dented, stains on the curtains, and less than functional bathroom door. If this hadn’t been a rewards stay, I would have complained more vocally.
The mattress was average, which we also found disappointing, for a hotel at this price point. I’ll admit, We’re spoiled at home with a very comfortable mattress so it’s rare to be impressed in this category.
They did serve excellent coffee in the ground floor cafe, probably the most flavorful coffee I’ve had of any hotel stay.
We also really appreciated the happy hour, where it was quite busy in a vibrant, comfortable atmosphere.
