Stayed here for a short trip to Houston for a music festival. Valet service was excellent. We were warmly greeted by the front desk. The hotel room was beautiful with a shower and soaking tub. The included breakfast was decent. Great shuttle service to local destination. The shuttle service is either a suburban or a Tesla model x. The only drawback was that the hotel lacks a pool or jacuzzi.

Stayed here just one night. A step up from a regular Marriott with overall good service levels but major issues with the rooms.

A good first impression thanks to a friendly check-in. Apparently the hotel was full and there was no upgrade available but I was given complimentary lounge access - a nice gesture. Once I got to the room I understand why - this room was ridiculously small. It would be considered small in New York never mind Houston. A hotel of this caliber should not be selling shoeboxes.

I called and asked if they had any other rooms available. They were very kind and offered me a bigger room. I got the keys and moved. The room smelled really badly - it was a damp, musty smell so I asked to be moved back to the cupboard.

The night got worse when after giving me new keys I went to the lounge and the keys didn’t work. So off I went again back downstairs and a different employee told me I didn’t have lounge access and spent 10mins explaining what happened. On check-out a nice employee did offer me bonus points for the mishaps.

Other than these annoying issues which really affected my stay the hotel had been refreshed but wasn’t a luxury hotel.

This was my first and last stay at a JW Marriott.