This property is the worst of dozens of Marriott properties I have stayed in.
-- The advertised "business center" lacks even a PC. It is an empty room.
-- I was unable to open the room fridge without literally lifting it off the floor.
--My wife and I had to request engineering to "turn on" the heat.
--The desk clerk was unable to answer any questions about area attractions (particularly the Fondren). "I am not from around here". There was no concierge.
The "gift shop" was essentially a large vending machine.
--No one appeared for a good 10 minutes to check us in. When "Ke" finally appeared, she was surly. No greeting, No apology. I pointed this out, No change. I felt that I was in the military. E.g. "Card!" "ID!
--No soap in sink
--Furniture badly scratched and stained. I would be happy to supply the management or Marriott Corp with photos.
--The room was dark. The Courtyard is supposed to cater to business travelers but there was no lighting whatsoever anywhere near the work area.
--There were holes in the wall.
--The mattress was like something out of the 1970s. It squeaked.
--No directory of services or guest info of any sort in the room.

I actually could go on, and that's kind of scary.

To be fair, the customer service (at the main desk) was markedly better the following two days. I felt like a valued guest. But my experience at check-in left me with a sour taste for the remainder of my visit. If taped, it could serve as a training video on how NOT to treat guests - let alone people.

I invite the hotel management to address EACH (or any, for that matter) of the issues below in his/her response, rather than post a disingenuous apology.

We arrived at the hotel late last night. After I got settled in the room, I went into the bathroom. As I was cleaning the toilet seat with sanitizing wipes, I noticed an ant crawling on the toilet. After I killed the ant on the toilet, I started sanitizing the sink. As I was wiping the counter I noticed another ant crawling in the sink. I called the front desk & informed the front desk agent that the room had ants. She did not seem surprised. She just said that she could switch me to another room & that I needed to come downstairs to get the key. I gathered my belongings & went back downstairs to the front desk. As I walked up to the desk the 2 agents standing behind the desk just gave me blank stares. The only thing that 1 of the agents said to me, as I turned in the room key to her in exchange for the new room key was, "Do you want to keep the same key holder?" And, "Where were the ants?" The front desk agents did not seem concerned or disturbed by the fact that the room had ants. They did not even apologize for the inconvenience. They did not seem to possess any customer service skills, at all.

I checked everything once I arrived at the second room that they assigned to me. While I did not see any ants, the room was absolutely deplorable! The room was so filthy that I would not feel comfortable with my dog staying in the room. Other than the bed, I was scared to touch anything for fear of catching a staph infection. I felt like I was in a hopeless situation given the circumstance. The rooms in this hotel look like old rundown motel rooms. You will want to stay as far away as possible from this hotel if cleanliness is important to you.