We had a wonderful experience at Hotel on North. We were part of a group of about 25 that booked rooms, one dinner, and a meeting. If I were just rating the hotel, it would be a five. The hotel is in an old department store and every room is different, with unique layout and furnishings. Many have a seating area with its own TV. The toiletries are nice and the towels ample and fairly thick. The bedding is very very nice. There is off street parking and while the lot was often close to full, I think it is probably ample most days. Only complaints are that there was no decaf coffee at the coffee maker (and no note about how to get some), there was no clock in the room, and the puny hairdryer was almost useless.
The staff was uniformly helpful and friendly. We felt very welcomed and taken care of.
Breakfast is reasonably priced and has lots of good options, including a great cold buffet continental breakfast.
Then why the four stars? The set ups for both of our events had to be redone (in fact, the staff seemed completely unaware of our Sunday morning meeting needs.) There was complete miscommunication about whether our rate included breakfast. And the band in the bar Saturday night was so loud that it made conversation in the private dining room almost impossible (Sunday morning’s group was much better.) Bottom line - if you are not trying to organize a group with its own events, the hotel itself is great. But I would not count on group sales to get things right.
