This is a hotel in need of a makeover (Upgrades required). The place is genuinely clean to the best of their ability, but the owners need to invest and move on from the hotel they built 10+ years ago. Breakfast is pretty good. Saying this - the carpets are old, beds/pillows are worn out and curtains and the furniture is outdated. Defenitely has a old smell to the room upon entering. I would have cancelled and checked out immediately, if I had the option.

The staff are not as friendly and the first response to most questions is "NO", before even understanding the question. Very different to the humble culture across the rest of Japan.

We stayed here for 7 nights to and ended up going out of the hotel most days. They have a free shuttle bus to the station... and also have a paid shuttle to/from the airport - However, you have to ask for this information as it's not freely provided. Time to upgrade the hotel, or the new one getting built next door will outshine.

Our stay at this hotel was an excellent choice for a family vacation to the Tokyo Disney Resort. We arrived at 8 o’clock in the morning and we were able check in at the Welcome Center. The staff held our bags so we could go to Disney Sea when it opened. When we returned to the hotel in the afternoon, we picked up our room keys for 3 rooms. As promised our luggage had been delivered to our rooms. The hotel staff was courteous and provided excellent customer service. Not only was this hotel conveniently located, just minutes from Disneyland and DisneySea, it also provided many nice amenities. We would recommend Hotel Okura Tokyo Bay without any reservations.