Overall a great stay where the staff couldn’t do anymore to help you. We didn’t arrive until midnight and felt the check in process needs to remain consistent appreciate we arrived late so energy may have lower but compared to check ins in the day there they felt warmer and friendlier. We did tell our check in team member it was our anniversary and prior to our arrival we did try and organise an upgrade but nothing come of those so from an experience Point of view something to look at. Rooms were really good and we loved how big the room was! The staff around the beach area couldn’t do enough for you all so if you are looked after by Job, Rey, William or Gaby then you will have an awesome time!
Some tips!
-Remember to tip as well and it will be even better! Lots to do around the resort so if you step outside the hotel and grab an R2 bus you can head into town for $1 which is a bargain and lots to do in downtown cancun
-you also have choices of the beach with mini teepees to keep you covered when it’s hot - we had a few days of pure Mexican heat and it was hot so make sure you cover up !
-Supermarkets also local and no need for beach towels as they are all provided. There is one in the hotel and two just outside remember Cancun has alcohol licensing laws and the mini bar is just soft drinks so if you like a drink get to the shops before they shut.
-restaurants are good and the only one you have to book in advance is the Japanese one
- there is an on-site gym which is ok but with the amount of beach you have running outside is a better option
- Room service available again remember to tip
- Wi fi isn’t great but ok for general browsing - being brits we wanted to stream the premier league games and it wasn’t great
- Food is good check out the restaurants around - pool bar is great based on mexican food
Overall This is a nice boutique hotel so if you have been to some of the bigger chains it’s nothing like those but more intimate. Would defo come back again if we can.
