This is a nice place to stay in Hot Springs. Location is really good. Lobby is large and nice. Employees at the check-in desk were very hospitable and seemed to enjoy their job. Our King bed was very comfortable, the hallway outside was not very clean. Appeared as if someone had brought in some plants or something and leaves had fallen off and hadn't been cleaned up yet, minor thing though. Room was clean.

This felt like an upscale hotel until you arrived at the elevator door. Only 1 elevator of 3 was working, and the wait time was about 20 minutes! With a convention going on in the hotel and a Miss/Mrs. Arkansas pageant in town, you would think they would be prepared for the worst. Carpets in the corridors were full of debris and appeared not to have been vacuumed for days. On a positive note, the hot breakfast offered a nice variety and was presented well, and the rooms were clean and well presented. Pillows were plentiful; however, they were very lumpy.