Stayed for one night last week.

I arrived at 8.30pm to be told my room was not ready, then told that it was, which was a blatant lie.

Told by receptionist (Wayne) that room had no air con so reduced price but $50, still $220 plus taxes. He commented that I wouldn’t be needing it anyway, as it was only going to 40F. Great excuse!

Got to the room; cleaner’s basket still on table, pillows not made up; so obviously not ready. Extremely apologetic cleaner who told me she’d worked 15 hours that day.

No ironing board, no front door to wardrobe (which exposed the ducting and dust from the general heating and the most unstable internet I’ve had in the US for a decade.

The hotel is linked to the Hilton. Unless you are a regular, you will die of thirst getting a drink.

Possibly the worst Hilton chain hotel I’ve stayed at.

BUT BEWARE ... I arrived earlier than my boyfriend, who had made the arrangements and reserved the room with his American Express Hilton Honors card. He arrived about 1/2 hour after me. They allowed me into the room but had me give my credit card for "incidentals" and that "$50 would be 'on hold' on the card". I asked when this would come off because I knew we would have no incidentals, and he said "a day or two." I just found out that they charged the entire weekend/room to my credit card instead of my boyfriend's .... I called and was told that it was our fault that we didn't come to the front desk and transfer the cards. I said "Had we known, we would have!" Now we have to do paperwork and jump through hoops to get it transferred to his card (so he can get his points). Pay attention!!!