Hey travellers, a bit of context before the review. I travelled here with my partner, we are from Toronto Canada mid 30’s, and stayed for 5nights. We travel alot across North America and beyond.
The good & the Bad:
The room was decently cleaned, though the bathroom could have been cleaned a bit more thoroughly. The bed was good, it was comfortable and the pillows were too.
Most of the furniture was on the older side, but really for the bed and the dresser it wasn’t truly noticeable. The room was a big size, the heat/cold temperature worked just fine, internet was not bad but not great, there was a pretty large desk/work table and a nice big tv. - but not to many channels, a but less then I usually see in hotels. There were multiple lamps, a good nightstand, and a full length mirror. The bathroom counter top was newer, but the shower was on the older side, had a curtain too. The shower also did this halirous but annoying thing where it squealed like a tea pot almost the whole time it ran.
The cleaning crew did a good job, they were kind and polite, though if you sleep late like past noon then you may need to track them down if u want ur room cleaned or need to restock supplies, like toilet paper etc. ( this is not difficult though as they were always in the halls / doing rooms variously until late afternoon). You can get two bottles of water free a day if you ask/have the room cleaned.
In room coffee machine was good and coffee quality was good, the mini fridge was on the larger size which is helpful and the microwave was also good.
The location was fair, alot of decent things around. Highly suggest going to “the terminal market” (specifally the “dutch eating place”) in the market. Totally awesome food, treats, etc and the dutch place is really great and prices are crazy great deal!! There is also a super old and “local” establishment close by, its called Campos, here you get excellent Philly Cheese steaks and other kinds of sandwiches & very bomb mac and cheese.
Many find many hotels of roughly the same class often have little freebies like coffee in the halls or other offerings likes cookies or something, this place had nothing like that, it seemed they wanted to squeeze you every chance they could for more money. While there was a small ‘grab and go’ like minimini shop in the lobby (chips, drinks, tea, toiletries, chocolates, small choice of micro-wavables, - these items were grossly over priced).
The ugly:
Some of the staff was alright, but some were difficult and cranky (i say this based off of various interactions)
Parking is very expensive, about $25 USD / day. There is also a daily tax I think it was about $7 / day.
Regarding check out / accommodating guests: ok so check out is at 11am, I asked for a slight extension on checkout (without fee just a bit longer) - this is something I do all the time at various hotels chains and non chains all around north america and beyond and it is never a problem, hotels are normally very simple about this. While they did kindly provide it to 12:30pm, the house cleaner was obviously not advised of this and came into the room waking me at 11 am on the day I was to check out (again at 1230) - while I dont see this as generally a big deal, it did essentially offset the idea of a late checkout since i had to get up to answer her at the door and explain the situation to her ( I do not at all mean to blame the cleaner, it was the fault of poor coordination on behalf of the hotel) .. so, bcuz of this setback, I called to the fromt to extend it until 1pm - again since the idea of late checkout was for extra sleep/time. I explained this, and asked please as I had to drive all the way back to Ontarip, but the front desk was very un accommodating , rude even, it was like talking to a robot. She just kept repeating that I was going to be charged. After keeping her on the line and re explaining the context multiple times in a row she finally agreed to a extra 15min , to 12:45pm. This was overall stressful and she made it alot more difficult then needs to be. Also, since the cleaners (as i noted above) stay in the halls daily working on rooms various until late afternoon, it seemed very contradictory (i.e rooms are fixed until that tome anyways, so the difference was very unclear).
