Our large group of senoirs arrived just in time to say good night. Ours rooms were clean, comfortable and well appointed. Wakeup was early and all had a good breakfast. Location is convenient and quiet.

I arrived a little after 3 went to check into my room. Received keys for my room to only find out my room wasn’t clean. She seemed nice but definitely overwhelmed. Had to wait 2 hours with two little ones to finally get into my room and only because I checked myself if it was cleaned. Front desk agent couldn’t get in touch with house keeping so she told me since I had the room keys I can go check if the room was all set myself. or I’ll just have to wait until she gets in touch with someone. Since I was traveling with children, I did so myself. Fortunately it was clean. Checkout was at 12 and I asked if it would be possible to see if I can checkout at 1 or 12:30. She stated that she would make a note that I requested a later checkout, and would write down the inconvenience it was for me during check in. I went down the next morning before 7 and asked a gentleman about the later checkout, without looking at my room number or any personal information he blatantly told me no. I explained it was for work reasons and I was about 25 min away and I wasn’t that sure about traffic and he still wasn’t trying to accommodate me or even take a step to look into my personal information. I truly was shocked on how horrible there customer service was. I will never stay here again nor would I recommend anyone to stay.