We stopped here on our way to Pigeon Forge and was warmly greeted by Chasity. All employees were friendly and great, but she went above and beyond. Awesome service. As for the room, the only reason this place gets four stars instead of five stars is because we found the beds to be very hard. New, plush mattresses are needed as this is not the usual bedding for Holiday Inn Express. There was a wedding in town, so breakfast was very crowded and loud. However, the two ladies doing the breakfast were working hard and even took the time to greet us warmly even though they were so busy. I'm sorry that I didn't get their names. The best thing about this place is the customer service from awesome employees.

Let me say, I love Holiday Inn..I try to stay at this chain whenever I can. However, this particular location can use some remodeling.The room was clean. The beds were a little hard, but not unbearable. The breakfast was great..A lot of variety to chose from and the young lady that was serving kept everything nice and full. It was a little disappointing to see that the location I had chose was not quiet as up to date as some of the others I have stayed at. The outside as well as the inside needs some painting and sheet rock repair. I noticed the backside of some of the curtain panels were dirty while standing outside of the window. The staff was beyond pleasant and nice. Would just like to see a facility update.