Summary:
* Rooms nice and clean
* Restaurant service - the worst
* Front desk staff - friendly and helpful
* Parking - no valet service; parking garage is the most confusing ever. Signs mislead you.
Stayed here 3 nights. I travel a LOT for work at stay at Hilton properties regularly. I realize that people and things are never perfect. But I was amazed at how BAD the service is. Seriously. Nothing was organized and the staff apparently are either untrained or lazy.
My first night here I was hungry went the hotel’s restaurant where I was met with a sign that read, “Please wait time be seated” - that took 20 minutes and the tables were empty but the bar was full.
After getting my table (I was alone) I sat there for 25 minutes trying to get a server to take my order - that didn’t work so I left.
At breakfast this morning, I had to ask for a cup of coffee 3 times and there were only 2 people in e restaurant. There were 6 workers there talking and insulting each other while 80% of the tables were dirty.
I had to ask for silverware twice and a napkin and when my silverware arrived, it was accompanied by a wet cocktail napkin. Really?
I saw a nicely dressed man (presumably the manager) hustling around while others watched him and complained. I witnessed him “coaching” one of the restaurant employees in a very nice way, and when he walked away she walked by my table complaining about him.
Recommendation: Motivate your restaurant service staff or replace them. Your Manager seems super motivated but he’s getting little support.
