I recently stayed at this property for a couple nights as part of a wedding weekend. It was the hotel that my daughter chose as home base for the out-of-town guests. The hotel is beautifully decorated, with lots of interesting art in every conceivable place. Our room was pleasant and nicely appointed. The bed was very comfortable.The water pressure was average. The television was nice and there was an average selection of channels. We had an incredible view of Detroit from our room.

For the most part the staff was polite, helpful and accommodating. However, one of the doormen ("Marty") left a truly bad taste in our mouths. He managed to be rude to me, my wife and my daughter, all on separate occasions. I was fussed at for parking near the entrance while I was trying to help a mobility-challenged friend get into my car. I wasn't disrupting anything and it was unnecessary. My daughter was trying to unload things from her car and had asked for a luggage cart to help. She got a snarky response from this gentleman. My wife got trapped in the revolving door, not knowing that her backpack was pressing against something that was deactivating the door. Marty derided her to a colleague about how clueless she must be, not caring that he was doing so in front of her.

My family and friends spent quite a bit of money with their hotel stays. My wife and i spent quite a bit of money on a brunch at the hotel the morning after the wedding. We represented many thousands of dollars of business for The Henry. It is simply unacceptable to receive treatment like this. If this hotel cared about customer service there would not be an individual like Marty as the first person that you meet.

I’ve been to the beautiful Henry Hotel dozens of times for weddings, parties and other various events. However, during my first actual nightly stay, I had a totally different experience.

My wife and I just got married a few days ago, and on our wedding night, we decided to stay at The Henry. We walked in and went right up to the check in desk, immediately after leaving our wedding.

The person on staff didn’t even ask what brought us in to The Henry, or how we’re even doing. “How can I help you?” is not the way conversations start at other Marriott hotels.

Totally disregarding the fact that it was our wedding night, I was told my government ID was not valid. I’ve stayed at numerous Marriott hotels, and not once have I been told that my ID was no good. I emphasize this, not because I was expecting to use my government rate, but because the customer experience is about being treated with courtesy.

This interaction between the hotel staff, myself and my wife really left a bad taste in my mouth and completely sucked the energy out of our mood. I decided to stay at The Henry to end the night on a good note, and this experience did just the opposite. We felt really unwelcome on our wedding night.

My advice to The Henry hotel staff: Learn why your customers even stepped foot onto your property before you make judgments about how they should be treated.