Our first room we checked into had an inoperable A/C. Nothing worked. After showering and settling in that night, we were moved to another room. At bedtime, around 1:00 AM, we noticed the A/C in our second room wasn't operating properly. The AUTO feature was disabled, so we had the choice of ON (and listening to the noisy fan all night) or OFF (and being chilly). So I frequently got up in the middle of the night to turn the fan on and off to stay comfortable. By next morning I was exhausted from poor sleep, facing a long drive home. Much to my great surprise, two weeks later I am still having to justify and defend myself in request for their supposed 100% Satisfaction Guarantee. All we ask is a refund for one night so we will continue to patronize Hilton Hotels. Hilton is offering us a few dollars off, then extra points in an effort to avoid living up to their commitment to customer satisfaction. This is a new Hampton Inn, folks. Not the same company we have stayed in for over 15 years. AirBNB is looking better all the time. So disappointed.

After traveling late, arriving at 12:30 am, my disabled husband and I unloaded our car and headed into the hotel. We noticed the flooring was either well-worn or dirty. We thought dirty. The elevator was very old, sounded awful and had a wet floor, self-standing sign stuck into the rail. Another couple and I discussed how old and yucky the hotel was. As soon as we arrived on our floor, I noticed an “old” smell. Opening the door to our room the smell intensified. I assumed it was the grossly soiled carpet. We would not have given the room a second thought had we not been so tired, and I needed a breathing treatment. I walked over to the bed and pull back the cover to discover gross, dirty sheets with a hard, mold dotted area on the sheets. We so totally left, having to reload all of our items, including my husband’s scooter into the car and travel further down I-95 until we found the brand-new Holiday Inn about 10 miles down. To add insult to injury the clerk cancelled our reservation and charged us the $2.50 for the drinks we picked up on the way up to the room. Awful place!