Reading recent reviews, I can't believe construction is still ongoing? We were there in June and renovations had started then. Not sure if our problem was connected to that or not, but the first room we were given - on the first floor - smelled musty and I could feel myself having trouble breathing, as though there were mold in the room. As we were trying to decide what to do, my husband stepped on the carpet near the door in sock feet - and it was soaking wet! Not sure if that was a previous guest who left that gift, or it happened with all the work that was going on, but we weren't staying for sure at that point.
VERY long line at the front desk - no idea what all those people's problems were, but when it was finally our turn, the good news is that the front desk had no problem giving us a new room - and it was a nice upgrade. The troubling news is that they didn't seem surprised by our complaint. Always makes me wonder if they know there's a problem and they're just hoping guests won't notice or won't complain.
Glad they had another room, as I'm sure I would have had breathing trouble through the night. And the size of the room we upgraded to certainly made up for the inconvenience of having to move. They've trained their people well.
