I have stay here a number of times over the last couple of years. This is the first time in a long time that I have had negative complaints about Greensprings. As always, the staff was very friendly at checkin and remembered me, which is always a treat. But there were alot of other issues. I checked in on 11/9 and is i scheduled to check out 11/12. Please note I arrived after waking up at 3 am on 11/9 drove 3 hours to another city, was there for 8 hours for my daughters class and drove 1 1/2 to get to the resort.
1) ordered a pot that came to me dirty. When asked to have it replaced was told can I just wash it.
2) after leaving home at 3 am yesterday to have my daughter in Portsmouth by 8 a.m., then waiting for her until 4 PM, then driving an hour and 1/2 to the resort I could not get any rest because of noisy stomping guest upstairs. I called front desk and was referred to security. Security said they would talk to them then I got a call back from another security officer saying that they can not address it until after 10 p.m.
3) drawers in kitchen were not wiped down before I got here.
4) noisy guest woke me and my husband up before 7 a.m. this morning
5) look at the following picture of the patio and grounds
6) the washing machine can be hear all over the unit
7) On Sunday night, I had to request 2 fans because my room was very warm and the ac was not working very well.
8) outside patio is moldy
9) outside lawn could be better kept but I understand with the season change it maybe a little more difficult.
My kids consider this resort home away from home because we are here so much. But I must admit that I was disappointed this time and basically wasted about 24 hours here since we could not rest the way that we wanted to. I was disappointed that I didnt get any sympathy the on Sunday when I complained again about the noise and was simply told guest upstairs were leaving. My enjoyment shouldn't revolve on when someone else was leaving.
