This is strictly a review on the accommodations - not the water park or other attractions on site.
This two night stay was a huge disappointment for my family. The rooms are dated and not well maintained. Upon check-in, we soon discovered our room fridge to be missing parts, so called the front desk and they sent up a lovely maintenance person ... he quickly sorted the fridge but pointed out that the sink was leaking cold water onto the carpet, burned out bulbs and a vent cover partially unsecured. The maintenance fellow was thankfully able to secure us another room.
I spent an hour moving packing up and moving to another room while the kids had a swim (not how I anticipated spending my evening after 12 hours driving to our destination). I was pretty knackered but got settled in and had an early night.
The next morning we woke up to a dank smell - it wasn't us. The carpet in our room was damp. My husband noticed that he'd seen a 'wet floor' sign in the hall outside our door.
We couldn't bare a 2nd room move so we departed for the water park, but when we came back to the room, the smell was worse even with the window open and AC on. My husband went to the front desk to let them know of our continued disappointment and asked for compensation in any form ... they apologized not for the state of the room but for those inability to so anything about it.
My suggestion to anyone reading this is to fully inspect your room before you unpack. Both our rooms had deficiencies that should have been caught and noted by staff. Neither room should have been rented out in that state.
My suggestion to management is to have your rooms more frequently checked and better maintained.
This will be our last visit to any of your properties.
