You can see by the pictures that the Grand Velas is beautiful -- but it's the staff that make the experience exceptional! Special thanks to Roberto R at the pool bar, Javier and Fernando from the activities area, Marilu at the coffee bar, and Jose, Karen and Alfonso at Azul! And our course, we loved all of the special things from Hugo around the pool! We missed seeing Julian in the gym --- he wasn't there every day. This was our third time on property in two years and we will be back!

I had visited this hotel on a business trip twice prevously and decided to return for a vacation.
The rooms are excellent with wonderful amenities, and the overall facility is wonderful. Personal concierge is a nice touch too!

Staff is friendly and try hard to plesae in all service aspects. After a rocky start to our first night (no turndown service), everything got so much better.

The food at Azul is outstanding, as is the service and food at the pools.

Velas 10 was just ok (Steak awful), Piaf was good and Lucca was excellent, especially the squid ink pasta!
Somelier wine choices are also good, but if you want to "upgrade" you will have to pay for that!

Unfortunately, only 1 bar (Koi) was open every night, but each time we visited before or after dinner it was empty, and we were often the only people there. No atmosphere at all after dark at the resort. Some live music would be a great addition to the resort amenities.

The Spa is AMAZING, with incredible water pools and fantastic Sauna, steam room, ice room and experience shower to finish!

Overall this is a great all inclusive luxury resort, and delivers on most of its advertised benefits!

Just add the music/ambiance and I'll give the 5th star!