Grand Palladium Costa Mujerjes Resort was amazing.
In celebration of my husband's birthday, we spent 3 nights at Grand Palladium Costa Mujeres prior to a 7 day business conference at neighboring resort The experience unexpectedly delightful. First, I was so impressed with the high level of personalized customer serviced offered, we had what seemed to be a personal attendant upon arrival, she took time and care to explain every feature of the room, and made sure all our needs were met, very graciously and unhurriedly.
Second, the food was Phenom! The selection at buffet was varied, fresh and tasty.
Third, I wold recommend the stretch class offered at 10am on the beach, the instructor named Adrian was so professional, trained and he accomodated me tremendously, we were on beach beginning class (no other attendees) and he noticed that a storm cloud was approaching and rain would begin soon. I, being from the desert, loving the rain, said I would not mind continuing the stretch class in the rain if he did not mind (his polo and golf shorts and all), he graciously agreed, and continued offering his excellent class with flexibility (in more ways than one - given it was a stretch class:)
I was so impressed at his willingness to provide this rain immersive stretch class for me, torrential rain and all, and will say it provided a highlight of my visit to Cancun. All with kindness and professionalism.
Secondly, Belem was one of our personal attendants in the Family section (Building 12). She was so sweet and helpful, aware of our itenerary and needs and accommodating at every level.
This resort clearly trains their employees how to provide caring, personalized and flexible customer service to its clients. I highly recommend this resort.
Everything was so clean and new.
This is a highly recommended resort from my perspective, and I hope to bring extended family here in the future - great place for kids and adults alike.
Teresa
