We came from Finland, a party of 5, to celebrate my 50th birthday. In advance i was in contact with Yuilianna and booked a birthday package. I was told that there is a surprise for BD in the room waiting on arriwal and the package i ordered would be payed on arriwal. When we arriwed front desk did not know anything about this and no surprise in room. Got so disappointed so i cancelled the package i order if guests are treated this way. I also asked for a nice room with a wiew, we didnt get that, almost no wiew at all and the room had no safty deposit box at all. Our family friends travveling with us got a room with nice wiew and a saftey box. Nice location at the hotel, near shopping and beach. The hotel could tell about jelly fishes that burns in the hotel beach, my son got burned really bad and after that refused to swim in hotel beach. There are 3 restaurants and a snack bar but the food is poor, no taste at all, and to little to choose from and food is nog enough if you are late. In the mornings there were no bacon, expect if you asked for it and no boiled eggs. The hygien issue is bad, the service people and the cooks do not were gloves, and in the poolbar they use plastic cups that they just rinses under tap water, samt with mixer, and you cant even wash yourt teath in Mexico in tap water but in the pool bar, just rinse under tap water and uses for next guest. Due to this 3/5 of our family was sick in tourist dhiarrea for several days of our vacation. The entertainment team was great, special thanks to Boris, that kept our kids in action. Liked him very much. But why the constanc noise/music by the pool? Screeming and shouting almost hole day. I would have wished for a couple hours each day that there would be no music at all so you can relax properly. All in all a average experience, would not come to this hotel again.
