We arrived at night, around 11pm. We were in a big group (a party of 14) and there was only one person to check us in. Unfortunately, not only said person was a bit rude, he also did not speak our language or even English, which made communcation all the more difficult. We were extremely tired and the check in process took a very long time as he didn't seem to know a lot of what he was doing, nor did he know how to properly explain everything to us.
We had a severe problem with our room. Our toilet was clogged from day one and we called reception in order to get it fixed. They fixed it and it broke again in the following day. Thus started our everyday routine of calling them about the same problem. They started acting rude and would fix the problem everytime but refused to move us to a different room. We then had to start using the lobby bathroom on a daily basis.
After it broke for the 6th time, they finally agreed to move us.First they took us to a room that was super moldy and had a dreadful stench of said problem. We refused to take it, so they took us to one that one was not only moldy, but thet toiled was also broke. We gave up and decided to stay in ours anyway. On the 7th time the toilet broke we, once again, called the reception and asked them to fix it. We left for dinner and once we got back, discovered that they had finally exchanged the actual toilet because ours had a shampoo bottle stuck inside of it (which they explained it was probably the work of a prevous guest), hence the constant clogging. When our problems finally appeared to have been solved, we came back to our room after the beach on the following day to find a flood on the bathroom (apparently due to poor maintenance on the upstairs room bathroom) that had spred to the entire room. Once again, we called them to complain and they came to our room to mop everything and had it fixed (being anything but nice about the whole thing). So when we finally had a pleasant time in our room, it was time to leave.
