The location of this hotel is ideal for visiting Covent Garden and Leicester Square. As it is on a pedestrianised street it is very quiet which is a joy bearing in mind this is a busy area. We stayed on the second floor. The room was very large and quirky with a small staircase down to a desk area and the bathroom. The facilities are excellent: free tea, coffee, water, biscuits, slippers and (best of all) conditioner as well as shampoo and body wash (top marks!) The staff on reception were so friendly and are there 24/7 which is great.

We are still debating if we would stay here again. The location is perfect, the staff are helpful and friendly, and overall this is a nice hotel. However, we were given room 43- down in the basement with no windows and natural light and a damp smell. The room was decorated nicely, if a little tired, and we had everything we needed. Yet, at £250 a night, we expected at the very least not to find black mould in the room, a dead spider on the floor, a shower which had bad ventilation and dripped cold condensation water from the glass blocks above (which are on the pavement on the street outside). This really disappointed us. We didn’t mind the quirky ceiling heights or funny signs- this was endearing! It was just being below street level in what was quite a cave-like room, with no fresh air and dampness, which bothered us. We are not fussy travellers, and perhaps if we could stay in a different room next time we might consider the hotel again when we are next in Covent Garden. But for now all I can say is avoid room 43!!!