Avoid this place at all costs. This was hands down the worst experience I have ever had at a hotel in my life. Freezing cold showers and the staff was dreadful. We explained to the front desk that our shower was cold and that we didn’t want to stay another night if it would continue to be cold. They assured us that the water would be warm and it still was not so I asked them if they thought it was fair for us to still pay full price for the room. So they offered us a $3 discount!! Embarrassing. We agreed to pay the full price despite feeling like we were getting completely ripped off. I handed over my credit card and the lady at the front desk had no idea what to do! After waiting for 10 minutes for her to figure out the card machine, I decided to give her all the cash we had left and asked for my card back. We didn’t have enough cash to cover the full amount so we said we would try again with the card in the morning. At this point we were so upset with the service and needed to get to our room to pack for our early morning flight. The next morning when we went to checkout there was nobody behind the front desk to check us out. Another great example of the horrible service at this place. We didn’t know what to do since we had to catch our flight so we left our keys and went outside to get a taxi. When we got to our gate the police were waiting for us and accused us of not paying. We ended up paying the police cash and were left feeling shocked at the whole experience. DON’T EVER STAY HERE!

We stayed two night as part of Exodus "Peru Explorer" trip. Having just seen a previous review from a couple of years ago it is obvious there has been no improvement. Why is Exodus still using this aweful hotel it wasn't even the one advertised in the itinerary.

Avoid. The only positive thing I can say about it is that it's not too far from the central plaza 10 minute walk. Where do I start. No lifts, but then that is typical of Peru. Our first room was basic beyond basic. Light didn't work in the bathroom. The room had been stripped of all essentials including a lamp. Tired, old depressing. They moved us. The second room was no better apart from that the bathroom light worked. The furniture was old and broken, no lamp, so we had to get out of bed to turn the light off. The carpet was stiff and dirty and the view out of the window was internal and horrid. A prison cell would have been an improvement.

There was no hairdryer. I went to reception, with wet hair and asked for one. There was only one in the whole of the hotel! Which I then had to pass to others so it could be used.

Staff were unhelpful and disinterested.

Breakfast was very poor with little option and very unappetising. Shame as Arequipa has a lot going for it as a city