The hotel was completely over-run by young hockey teams. This included them playing hockey in the corridors adjacent to the lobby and in front of our guest rooms. The staff didn't address this even when it was brought to their attention.
I paid for a "junior suite" which was totally inadequate and shouldn't be billed as such. When I made the reservation over the phone, I was told that there would be a sofa and additional seating. The only additional furniture in addition to the bed was a single chair and desk.
The room wasn't clean. The bathroom had a lot of old dirt in the tile and the transition between the carpet and tile was disgusting.
I paid for breakfast, even though it seemed that most guests had vouchers. I booked six rooms and am an honors member. Why would other guests have them and we didn't? My experience in other Hiltons is that vouchers are presented to honors members or people who book multiple rooms.
On the bright side, dinner in the hotel restaurant was surprisingly good. There were too few staff and so service was slow, but the food was excellent.
We certainly did not receive value for the money that was spent.
Oh, and we were promised cookies that never appeared.
